Franks Air Conditioning & Heating Privacy Policy: Data Rights

Franks Air Conditioning & Heating (doing business as Franks Air Conditioning & Heating, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and in the course of providing air conditioning, heating, and related HVAC services in Florida, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, and details of your service request when you contact us, request a quote, book service, or apply for financing.
• Communications: the content of calls, texts, chat, and form messages. Phone calls to or from us may be recorded or monitored for quality, training, and scheduling purposes.
• Automatic / technical data: IP address, device and browser type, pages viewed, referring URLs, and similar analytics data collected via cookies and similar technologies.
• Analytics & advertising identifiers: data collected through Google Analytics 4 (measurement ID G-08Q5SYT394) and Google Tag Manager (container GTM-K5MRQDV), which may load Google advertising tags, used to measure and improve our marketing.

How We Use Your Information

• To respond to inquiries and to schedule, provide, and follow up on services
• To send appointment confirmations, service updates, estimates, invoices, and (with consent) marketing
• To process financing applications through our third-party financing partner
• To operate, secure, analyze, and improve our website and services
• To comply with legal obligations and enforce our agreements

Text Messaging (SMS) & Mobile Terms

If you opt in to text messages from Franks Air Conditioning & Heating, you consent to receive service-related and, where applicable, promotional messages at the number you provide, which may be sent using an automatic telephone dialing system. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared with third parties for marketing purposes.

Cookies, Analytics & Your Choices (GPC)

We use cookies and similar technologies for site functionality, analytics, and advertising. You can control cookies through your browser settings. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by law. You can opt out of Google Analytics via Google's browser add-on and out of interest-based ads through the Google Ads and Meta ad settings or industry opt-out tools (optout.aboutads.info).

How We Share Information

We do not sell your personal information for money. We may share information with trusted service providers who act on our behalf — website hosting and communications providers, Google Analytics 4 and Google Tag Manager (analytics and advertising measurement), and our third-party financing partner (Wells Fargo Bank, N.A.) — and as required by law or to protect our rights. Because we allow Google analytics/advertising cookies to operate on our site, that activity may be treated as "sharing" (targeted advertising) or a "sale" under some state privacy laws. You can opt out as described in Your Privacy Choices below.

Your California Privacy Rights — Do Not Sell or Share My Personal Information

California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). We extend the core choices below to all U.S. visitors as a matter of policy.

Categories of personal information we collect. In the past 12 months we have collected: identifiers (name, email, phone, service address); commercial information (services requested, appointment and transaction history); internet/electronic activity (pages viewed, referring URLs, device/browser data); and geolocation inferred from IP address. This data is collected through our contact and service-request forms and through the analytics/advertising tools we run — Google Analytics 4 (G-08Q5SYT394) and Google Tag Manager (GTM-K5MRQDV). We do not collect Social Security numbers or payment-card numbers on this website.

"Sharing" / "sale" disclosure. We do not sell your personal information for money. However, our use of Google advertising/analytics cookies may constitute "sharing" for cross-context behavioral advertising or a "sale" under the CPRA. We do not knowingly sell or share the personal information of consumers under 16.

Your rights. You have the right to know/access, delete, and correct the personal information we hold; to opt out of the "sale" or "sharing" (targeted advertising) of your personal information; to limit the use of sensitive personal information; and to not be discriminated against for exercising these rights.

How to opt out of sale/sharing. Two ways:

• On this site: open our cookie banner's Manage preferences control and turn off Analytics cookies, then save. This withdraws consent for the Google analytics/advertising signals on your device.
• Global Privacy Control (GPC): we honor the GPC browser signal. If your browser or extension sends GPC, we automatically treat it as a valid opt-out of the sale/sharing of personal information for that browser — no further action needed.

How to exercise know/delete/correct. Submit a request using the contact details in the Contact Us section below. We will verify your identity before responding and will not discriminate against you for making a request. You may use an authorized agent to submit a request on your behalf.

Payment Security

We do not collect, process, or store credit-card, debit-card, or bank-account numbers on this website. Financing applications are handled entirely by our third-party lender (Wells Fargo Bank, N.A.) on the lender's own secure, hosted pages, and any invoice or bill payment is processed through a PCI-compliant third-party payment provider's hosted checkout. We never see or retain your full card number. Card networks we accept in person (Visa, Mastercard, American Express) are processed through those secured providers, not through this site.

Data Retention

We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations, after which we delete or de-identify it.

Children's Privacy (COPPA)

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact Us

Questions or privacy requests? Reach Franks Air Conditioning & Heating at (813) 804-2665, frankscooling@gmail.com, or 37812 FL-54, Zephyrhills, FL 33542.

This Policy is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.